You have 30 days to change your mind about the purchase. A refund of the sale is available within 30 days (excluding postage costs) if the Item is new and has never been used. Only the cost of the product without any freight costs will be refunded.
There are no refunds after 30 days.
Our industry-leading warranty means that you will be covered for manufacturing defects for the period of the warranty. Please refer to the invoice for the warranty period for each item.
Physical abuse and damage which include the CP wire. The CP wire can be easily damaged by twisting or bending which will invalidate the warranty.
Commercial use of the cables.
Rust - Rust will develop if you do not use the rubberised cover and is not covered under the warranty.
Water damage - Water damage is not covered by the warranty. Water and moisture is the No.1 reason for cable failure so please keep the cables out of puddles and dry where possible.
Domestic wear and tear
Any tampering or customisation of the item
Please Note: Items must be in a ‘reasonable’ used or as new condition - if the item shows signs of being abused we reserves the right not to refund or replace.
Cables are returned to our warranty centres at the cost of the owner. We pay for the return shipping to the owner if there is a valid warranty claim.
All cables returned are tested in the laboratory and on-the-road conditions.
Any item returned in working order will be sent back to the owner - in circumstances such as this we reserve the right to charge a £50 processing fee plus shipping fee before the cable is released to be returned.
In the case of a refund - refund will be made within 14 days of receipt of the product and if the product is in unused condition.
If you receive a damaged or faulty product, please contact us within 30 days of delivery. We will arrange an exchange as soon as possible.
Please Note: Items must be unused and packaging in good as new condition.
Orders can be cancelled directly through our website by logging onto a customer account. If the product has been shipped and not received, please do not accept the package and the item will be automatically returned to us for processing.
If the cable was working prior and suddenly stopped, please check for water damage and corrosion. This is the most common problem experienced and is not covered under warranty. You can try and clean the terminal with baking soda or steel wool.
Corrosion of the Control Pilot (CP) pin is the most common issue. Please store your cables in a dry place.
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